Refund Policy

At ttekuonline.com, we have a priority aim to enhance the experience of our valuable customers. We at TTEKU ONLINE guarantee the rights of our customers and keep them aware at every instant by offering advice through ttekuonline.com, social media, and catalog. The below mentioned policy is for the same services and applicable to all the placed orders within the country, on our online stores.

 

Items that can be Returned

We are giving the facility of return service in case of receiving the defective product or not in accordance with our customer’s specifications. If the customer is not satisfied with what he or she ordered and what is received than the customer has a right to return it easily within the provided time limit and:

  • The product that is being returned by the customer must be complete and intact.
  • There should not be utilization of received product which is being returned.
  • Item packaging should be unblemished and intact.

Items that cannot be returned

  • All accessories are final sale, returns & exchanges are NOT possible on any accessory.
  • If the product is not complete or if even a single item is missing.
  • If the product is customized according to size, style, and fabric.
  • If the product get stained, emitting perfume scent or body odors, and got damaged even a bit.
  • Due to hygienic reasons, undergarments products are not returnable.
  • The discounted sale merchandise cannot be returned.

Procedure for Return & Exchange

For exchanging or returning any of your purchased item please email at info@tekuonline.com, our customer care representative will get back to you within next 24-48hours on working days (Monday to Friday). You can return the item to our provided address written below under the title ‘Return Address’, please note the courier cost of returning the item will be borne by the customer. In case the item is damaged or the size you ordered is not the size you received, Zeen will cover the return shipment charges by picking the goods up from your given address through courier and in case if you have to pay the return fee than you will get the refund or the amount will be adjusted in the next order. Please note that we do not accept the returns for those products that are not purchased through ttekuonline.com

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